FramesDirect.com seems unique to me amongst other vision care providers in that they offer more than just contacts and glasses. They also offer prescription and non-prescription sunglasses as well, and offer a large selection on everything. If you are looking to go to one place for everything this seems like a good provider to choose from.
- Shipping Free? Yes, but only for standard shipping within the U.S.
- Fast Delivery? Reasonable. There shipping estimates within the U.S. are from 6-14+ days depending on whether its contacts or prescription/non-prescription glasses.
- Established When? 1996, but the owners also had a optical 10 years before they decided to start on the web.
- Exam Requirements? Anyone with a valid Rx is qualified.
- 24/7 Toll Free Customer Service? No, but their toll-free line is open 8-7 pm Monday through Thursday. And 8-6 pm central time on Friday.
- Live Chat? Yes, their live chat is available from 9-5pm central time.
- Refer-A-Friend Program? No
- Whats needed to order? The billing and shipping information. The prescription and pupil distance and your doctor's information.
- Money Back Guarantee? No, but this is what they offer: " Within 30 days of your order only unopened contact lens vials or boxes may be returned or exchanged. A 20% restocking fee will apply to all unopened contact lens vials or boxes returned for credit. No credit or exchanges are permitted on opened boxes or vials. Most orders received are processed with our vendors within minutes of their arrival. Once an order has been placed electronically online or with our customer service operators, we will allow you up to 24 hours to cancel the order. **This 24 hour cancellation policy does not apply to any orders which contain prescription lenses and are ordered directly from the manufacturer. Orders such as these will incur a 50% cancellation fee.**"
- Rebates Available? Yes, on contact lenses.
- Why FramesDirect.com? FramesDirect also supplies prescription lenses --- at about half the price you would pay at most retail optical chains. We use no gimmicks or "add-ons", just what is best for you at the best possible price.
FramesDirect.com Customer Testimonials
Tony from Trenton, NJ
"I was looking to replace a 14 year old pair of Ray Bans, but I did not want to spend New York area prices. I found your site along with many others, but after calling a few companies I decided to give you a try and I could not be happier. The person I talked with (Mikki) was very knowledgeable on the products and she got me just what I wanted (and fast) at an "outstanding" price. I saved about $50 on my sunglasses and I would not hesitate to order from you again. Thanks for the "excellent customer service."
Esther S. from Victoria, British Columbia, Canada
I am so impressed with your prices, ease of site navigation and delivery times! I received my frames in 4 days without any fuss what so ever. I'm a first time glasses wearer and you made it easier. You were recommended to me now I'm recommending you to others. Esther M., Victoria, BC, Canada PS. Now I can see what I'm typing!
Marianne M. from s-Hertogenbosch ,Netherlands
Hi, i just wanted to thank you for my sunglasses, they have arrived and they are wonderfull.. So many thanks and i will recommend you with friends and family. With regards, Marianne (holland)
Susan W. from Delray Beach, FL
Hi. I recieved my glasses a few days ago and I just wanted to thank you for your great service. I am very satisfied with the frames and the prescription you filled and it cost me half of what I would have paid in a store here.
FramesDirect Coupons
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Where Do I Go From Here?
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